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Is short term cost-cutting the best option?
Three quarters of British businesses are disappointed with their offshorers, according to new research.
The companies expressed frustration with the quality of work being provided, according to a survey, but most businesses still said they chose the cheapest outsourcing option instead of the best quality.
The article ' A double-edged sword for IT outsourcers'( Information Age, January2010), revealed that cost reduction has become the most important reason to outsource.
Factors such as innovation have been pushed aside as businesses look for a ' quick-win'.
Cost reduction has become the main reason to outsource. Factors such as innovation Have been pushed aside.This offers little benefit to a global outsourcing market trying to prove itself as budgets expand. With outsourcing, you can work with regions leading in a particular sector.
Yet with this good news come equally striking warning signals. For many organisations, immediate cost savings remains the number one concern when looking to outsource. However, taking a cost-only approach is dangerous as businesses will often look to outsource to the regions with the lowest costs, ignoring things like quality and business innovation.
Sir, The main reason Spanish banks have “emerged as predators - and rescuers” is that they took a sensible approach to regulation during the boom years (“Prudence pays off for big banks”, Special Report October 2).
Rather than being seen as an obligation, compliance has been viewed as providing significant benefits with respect to financial performance, operational excellence and business relationships with partners.